Website Privacy Policy

1.0 OUR CORE BELIEFS REGARDING USER PRIVACY AND DATA PROTECTION

  • User privacy and data protection are human rights
  • We have a duty of care to the people within our data
  • Data is a liability, it should only be collected and processed when absolutely necessary
  • We will never sell, rent or otherwise distribute or make public your personal information

2.0 RELEVANT LEGISLATION

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

UK Data Protection Act 1988 (DPA)

EU General Data Protection Regulation 2018 (GDPR)

This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found in section 9.0) for clarification.

3.0 PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT

This website collects and uses personal information for the following reasons:

3.1 Site visitation tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google does not grant us access to this. We consider Google to be a third party data processor (see section 6.0 below).

GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of GA.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

3.2 Contact forms and email links

Should you choose to contact us using the contact form on our Contact page or an email link like this one, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section 6.0. Instead, the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google does not grant us access to this. We consider Google to be a third party data processor (see section 6.0 below).

GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of GA.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

4.0 HOW WE STORE YOUR PERSONAL INFORMATION

All the data we collect from your given consent will be stored in an encrypted manner on our internal server/cloud server. We do not store data directly on our website, in our WordPress CMS or within any third party apps.

5.0 ABOUT THIS WEBSITE’S SERVER

This website is hosted by an external server.

All traffic (transferral of files) between this website and your browser is encrypted.

6.0 OUR THIRD PARTY DATA PROCESSORS

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0. Both of these third parties are based in the USA and are EU-U.S Privacy Shield compliant.

7.0 DATA BREACHES

We will report any unlawful data breach of this website’s database or the databases of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

8.0 DATA CONTROLLER

The data controller of this website is: Brennan & Associates Ltd, a UK limited company with company number: 07463372

Our registered office is:

40 Foregate Street,
Worcester,
WR1 1EE

9.0 CHANGES TO OUR PRIVACY POLICY

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.

9.1 Change log

14/05/2022

  • Privacy policy instigated
Trusted Home Surveys Worcestershire

Need a quote? Or have a question?
Please contact us today for more info

Please fill out the form below or contact using our details. We aim to get back to all enquiries within 48 hours.

Vanessa
1 week ago
Had a good experience with trusted home surveys, Vicky was very helpful in co-ordinating our appointment on both ours and the vendors side. Duncan did a very thorough report and offered a follow up call so we could talk through any points. Very happy with the service provided annd would reccomend
Really great company, communicative, up front and transparent with costings and incredibly detailed survey and feedback call with surveyor. Would recommend
Emma Avery
2 weeks ago
We were recommended Trusted Home Surveys by a friend - and we are so glad we chose to go with them! Contact for arranging the survey was quick, the document received was thorough and included photos to illustrate points. Would definitely recommend!
Alex Marlow
2 weeks ago
Great service , would highly recommend, will be using for any other future needs
Sharon Barker
2 weeks ago
Highly recommended. From start to finish, the team provided a friendly, personal service and kept me informed throughout. The Level 2 survey was extremely thorough, well presented, and included really helpful feedback that gave me confidence in my purchase. Communication was excellent from beginning to end.
Sandra Hanna
1 month ago
I cannot thank Bennett & Co. Associates enough for the care and attention shown during my house purchase. Buying a home can be so stressful, but Duncan couldn't have taken more care if I were a member of his own family. His thoroughness, genuine thoughtfulness, and warm approach completely settled my mind. Having someone show that level of dedication made all the difference, and I am incredibly grateful for his professionalism. I have absolutely no hesitation in recommending Bennett & Co.Associates to anyone who is looking for peace of mind in this aspect of buying a property.
Mark Parker
2 months ago
Really happy with the service provided by Trusted Home Surveys! Very thorough survey completed quickly with a follow up call to suit us to answer any questions we had, we would highly recommend.
Jos-Elliot Jeapes
2 months ago
Prompt responses and the report was very detailed. Highly recommended.
Lottie Goss
2 months ago
Duncan was very thorough with the level 3 survey going through the report meticulously after it had been sent through. The report layout was very clear and easy to understand. Vikki was also great and explained the whole process to us throughout - would definitely recommend Trusted home surveys to friends and family.
Ryan Cox
2 months ago
Excellent, no fuss service. The team were very helpful, professional and down to earth.